PRIVACY POLICY
Website: https://customcarpentrysolutions.uk/
Company: Custom Carpentry Solutions
Telephone: 01443 805301 / 07476 964699 / 07787 727137
Email: g.baller1977@yahoo.com
Address: Pontypridd / Abercynon / Cardiff area, South Wales, UK
Last updated: 18 February 2026

1. Introduction
   Custom Carpentry Solutions is committed to protecting your privacy and processing personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Data Controller
   Custom Carpentry Solutions determines the purposes and means of processing your personal data.

3. Personal Data Collected
   We may collect the following personal data:

   • Name and contact details (telephone, email)

   • Address and project information

   • Payment information

   • Technical data such as IP address and website usage data

4. How We Collect Data
   Personal data is collected when you:

   • Make an enquiry via the website or telephone

   • Request a quotation

   • Engage our services

   • Interact with the website

5. Lawful Basis for Processing
   We process personal data based on:

   • Performance of a contract

   • Compliance with legal obligations

   • Legitimate interests to operate and improve our business

   • Consent where applicable

6. Use of Personal Data
   We use personal data to:

   • Provide and manage enquiries, quotations and services

   • Communicate with you about your project

   • Process payments and invoices

   • Improve our services and website

7. Data Sharing
   We may share personal data with:

   • Service providers, contractors or subcontractors

   • IT and professional advisors

   • Payment processors

All third parties are required to handle data lawfully and securely. We do not sell personal data.

8. Data Retention
   Personal data is retained only as long as necessary for the purposes collected, including legal, accounting and tax requirements.

9. Data Security
   We use appropriate measures to protect personal data from loss, misuse, or unauthorised access.

10. Your Rights
    Under UK GDPR you have:

• The right to access your data

• The right to request correction or deletion

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent

• The right to lodge a complaint with the Information Commissioner’s Office

11. Cookies
    Our website may use cookies to enhance user experience and analyse traffic. You can manage cookie settings via your browser.

12. Third-Party Links
    This website may contain links to third-party sites. We do not accept responsibility for their content or privacy practices.

13. Changes to Policy
    We may update this Privacy Policy from time to time. The latest version will be published on the website with the updated date.